Shipping and delivery

Shipping & Delivery

Kandleberry Lane products are hand-poured and prepared in small batches. Please allow 3–5 business days for your order to be processed and prepared for shipment. Processing time does not include weekends, holidays, or carrier transit time.

Once your order ships, tracking information will be provided when available. Delivery times are estimates and may vary depending on the shipping carrier.

Please double-check your shipping address before submitting your order. Kandleberry Lane is not responsible for delays or packages delivered to an incorrect address provided at checkout.

If tracking shows your package as delivered but you have not received it, please check around your property and with household members or neighbors and contact the shipping carrier. If you still cannot locate your package, contact us and we’ll do our best to assist you.

If your package appears to be lost in transit, please contact us so we can assist with the carrier claim process.

Warm Weather Shipping

Candles and wax melts can soften or melt when exposed to high temperatures. During warmer months, orders are packaged with care, but Kandleberry Lane cannot control temperatures or conditions once a package is in the carrier’s possession. We recommend tracking your shipment and bringing fragrance products indoors as soon as possible after delivery.

Questions about your shipment? Please reach out through our Contact page and include your order number.