Returns and refunds

Returns & Refunds

Because our products are hand-poured in small batches and are fragrance-based, all sales are final. We do not accept returns or exchanges based on personal fragrance preferences.

We want you to love your Kandleberry Lane order! If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and, when appropriate, provide a replacement or refund.

Please note that slight variations in color, appearance, or finish may occur with handmade products and are not considered defects.

Orders that have been used, burned, melted, opened, or otherwise altered are not eligible for return or replacement unless the item was defective.

If you have an issue with your order, please use our Contact page and we’ll be happy to help.